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Support & FAQ
We're here to answer all your questions. Browse our FAQ or feel free to contact us any time.| Support Center |
| FAQ Topics |
| Legal Info |
| Orders & Shipping | show all | top of page |
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How do I order my book?
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To finish an active project and add it to your cart, click the Publish tab when viewing/editing your book. To order a book you have already published, just go to the published books link from your account dashboard and click the price.
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How do I check my order status?
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Your entire order history can be viewed by clicking the link on your account dashboard. Clicking an order number will then show you the full details for that order, including the tracking numbers once your order ships.
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How do I track my order?
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All our ship methods are trackable, other than USPS Int'l First Class Mail. Once your order ships, you will receive an email and the tracking numbers will be listed in your order history as well. Just click the Order History link from your account dashboard.
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Can I purchase a full-quality PDF of my book?
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Currently we only sell printed books.
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What countries do you ship to?
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Africa: South Africa
Asia: Bahrain, Hong Kong, India, Indonesia, Israel, Japan, Macao, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam.
Australia and Oceania: American Samoa, Australia, Cook Islands, French Polynesia, Guam, Marshall Islands, Micronesia, New Zealand, Northern Mariana Islands, Palau, Solomon Islands.
Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Russian Federation, Romania, San Marino, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom.
North America: Anguilla, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Jamaica, Mexico, Netherlands Antilles, Panama, Puerto Rico, Turks and Caicos, United States, US Virgin Islands.
South America: Argentina, Brazil, Chile, Colombia, Paraguay, Peru, Uruguay.
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What shipping methods do you offer?
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Orders shipping to USA, US territories and possessions or APO*
USPS Express Mail, USPS Priority Mail
UPS Next Day Air Saver, UPS 2nd Day Air, UPS Ground Orders shipping to Canada
USPS Express Mail Int'l, USPS Priority Mail Int'l, UPS Ground Int'l Orders shipping to Africa, Asia, Australia, Europe, North America (Except US & Canada), and South America
USPS Express Mail Int'l, USPS Priority Mail Int'l, USPS Int'l First Class Mail *APO and PO Box addresses may only select USPS Priority Mail. -
How long will my book take to arrive?
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It takes between 2-5 business days to process and print your book before it's ready for shipment. Once your book ships, the time it takes depends on the shipping method selected and the destination country.
Destination Shipping Method Transit Time USA USPS Priority Mail
UPS Ground
UPS 2nd Day Air
UPS Next Day Air Saver5-7 days
5 days
2 days
1 dayCanada USPS Express Mail Int'l
UPS Canada Standard5-7 days
2-3 daysAfrica, Asia, Australia,
Europe, N.America (except
USA & Canada), Oceania, S.AmericaUSPS Int'l First Class Mail
USPS Express Mail Int'lup to 2-3 weeks
5-7 days -
Do you ship to PO Boxes?
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We can only ship to PO Boxes located in the USA. USPS Priority Mail is the only shipping method available for PO Boxes.
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I just received my order but not all the books are there. Why?
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Some orders containing multiple books may arrive in separate shipments. Check your order history to see if there are multiple tracking numbers in your order. Please feel free to contact us with any questions.
| Payment & Returns | show all | top of page |
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What is your return / order cancellation policy?
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If you receive a book that is damaged in some way (missing, torn, or loose pages, etc.), we will be happy to provide a replacement copy at no additional cost.
Before ordering, a preview of each book can be viewed on-screen. It is the User's responsibility to review and approve the on-screen preview before completing the order process. It is the responsibility of Drop the World to guarantee the hard copy received by the user will replicate the on-screen preview approved by the user during the order process. Due to the nature of on-demand printing, we are not able to cancel an order once it has been placed.
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Do you store my credit card information?
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No.
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Do you offer bulk discounts?
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Yes, just contact us with the details and we'll let you know.
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Is my order subject to VAT, customs duties or sales tax?
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We only collect sales tax on orders shipped or billed to addresses in New York.
For all other orders we do not collect any additional taxes, duties or VAT. The orders recipient is responsible for any local duties, customs charges, or taxes due on the order. These charges must be paid upon delivery.
Please check with the local customs agency in the recipient country for more specific information.
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